The Gartner research library, available via a Penn State Libraries subscription, provides articles and information for technical professionals. Gartner, Inc. is the world's leading research and advisory company. The company helps business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions.
This video is intended for Penn State staff who support IT Services. The primary topic is the Major Incident Process. Recent improvements to this process have resulted in more streamlined steps and clear lines of responsibility and communication. You will walk away with visual reference materials describing this process and your role in it.
This video course introduces you to key features and functions of ServiceNow. This series of interactive videos, designed for new users, teaches you to navigate the interface, quickly locate relevant information, and maximize productivity by customizing your workspace.
Objectives:
Review the Knowledge Base Article for more information about preparing for and hosting private and secure Zoom Meetings.
