This video is intended for Penn State staff who support IT Services. The primary topic is the Major Incident Process. Recent improvements to this process have resulted in more streamlined steps and clear lines of responsibility and communication. You will walk away with visual reference materials describing this process and your role in it.


Training for: 
Staff
Type of Training: 
video logoVideo
Training Topic: 
Service Management
Other
Service or Technology: 
ServiceNow
Other