This video is intended for Penn State staff who support IT Services. The primary topic is the Major Incident Process. Recent improvements to this process have resulted in more streamlined steps and clear lines of responsibility and communication. You will walk away with visual reference materials describing this process and your role in it.
Collaborating and communicating online has become an integral part of our day-to-day lives, but it’s often messy and hard to navigate across multiple apps and devices. Join us for a brown bag session to learn how to create and organize a virtual collaboration space with Microsoft Teams. You’ll have a chance to explore relevant features available in Teams (channels, apps, tabs etc.) and walk away with tips for setting up, organizing, and managing your Team to make collaboration more seamless.
This video course introduces you to key features and functions of ServiceNow. This series of interactive videos, designed for new users, teaches you to navigate the interface, quickly locate relevant information, and maximize productivity by customizing your workspace.
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This hands-on online session focuses on the Sites at Penn State tool, a blogging and website platform powered by WordPress. Get started with the Sites at Penn State tool and learn to create a personal or course blog, department, event, or course website, or an ePortfolio. Discuss best practices for managing text, posts, pages, media, and themes while exercising best practices in site design.
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