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Major Incident Training for IT Staff

Major Incident Training for IT Staff

This video is intended for Penn State staff who support IT Services. The primary topic is the Major Incident Process. Recent improvements to this process have resulted in more streamlined steps and clear lines of responsibility and communication. You will walk away with visual reference materials describing this process and your role in it.

Staff
Video
Service Management
Other
ServiceNow
Other

Office 365: Forms Learning Path

Submitted by kaw160 on Tue, 04/24/2018 - 12:20
Microsoft Forms is a web-only application that enables you to create, distribute, and analyze quizzes and forms. This Forms Learning Path supports Penn State faculty, staff, and students looking to gather information using quizzes or forms. Quizzes are used for general assessment, while forms are used as information-gathering tools, such as surveys or polls. This learning path teaches you how to create, customize, share, and analyze results from forms and quizzes, individually or collaboratively using Microsoft's Office 365 Forms. Follow this learning path in order of the modules or choose individual topics to review.
Faculty
Staff
Learning Path
Collaboration
Communication
Teaching and Learning
Microsoft O365
Microsoft Forms

Office 365: PowerPoint Learning Path

Submitted by bxb11 on Mon, 01/15/2018 - 11:34
This PowerPoint Learning Path supports all Penn State faculty, staff, and students using Microsoft PowerPoint. Although you probably already know how to use PowerPoint, this learning path teaches you how to do it within Office 365. Follow this learning path in order of the modules or choose individual topics to review.
Faculty
Staff
Students
Learning Path
Collaboration
Communication
Creative
Teaching and Learning
Other
Microsoft Powerpoint
Microsoft O365
ServiceNow: Getting Started with Navigating the ServiceNow Interface

ServiceNow: Getting Started with Navigating the ServiceNow Interface

This video course introduces you to key features and functions of ServiceNow. This series of interactive videos, designed for new users, teaches you to navigate the interface, quickly locate relevant information, and maximize productivity by customizing your workspace.

Objectives:

  • Access and navigate the interface
  • View and filter applications and modules
  • Create and access favorites
  • Manage group lists
  • Locate information with global text search
  • Create and customize homepages
  • Modify account and notification preferences
Staff
Video
Service Management
ServiceNow
Ways to Use Microsoft Forms

Ways to Use Microsoft Forms

Faculty
Staff
Documentation
Collaboration
Communication
Teaching and Learning
Microsoft O365
Microsoft Forms

iTwo Learning Path

Submitted by kub26 on Mon, 07/03/2017 - 15:09
This iTwo Learning Path supports all Penn State faculty and staff who use iTwo for data analysis, data visualization, and automation of data queries.
Faculty
Staff
Learning Path
Data
iTwo
iTwo: Advancing Your Skills

iTwo: Advancing Your Skills

Want to explore more advanced options for analyzing and manipulating your data in iTwo? These hands-on training sessions build upon the topics presented in iTwo: Getting Started with Data Analysis. Over the course of 2 sessions, you’ll dive deeper into the options available in iTwo, developing more complex queries while building upon the skills you gained in the introductory training.

Self-Study Option

A self-study alternative to the online training is also available. This allows you to study the materials on your own and then take a 10 question online assessment to test-out of the training. Completing this assessment serves as the equivalent of completing the online session. This is an excellent option if you are looking to receive training and access to iTwo right away, or if you prefer to go over the materials on your own, at your own pace. Please refer to the assessment and corresponding instructions.

Staff
Live Training: Online
Data
iTwo
iTwo: Advancing Your Skills Handout

iTwo: Advancing Your Skills Handout

Handout for iTwo: Advancing Your Skills

 
Staff
Documentation
Data
iTwo
iTwo: Developing Dashboards

iTwo: Developing Dashboards

This hands-on online training session is designed for advanced users of iTwo and builds upon the knowledge and skills presented in iTwo: Getting Started with Data Analysis and the iTwo: Advancing Your Skills training sessions. This session focuses on the basic skills needed to create interactive dashboards.

Staff
Live Training: Online
Data
iTwo
iTwo: Developing Dashboards Handout

iTwo: Developing Dashboards Handout

Handout for iTwo: Developing Dashboards

Staff
Documentation
Data
iTwo

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