The Gartner research library, available via a Penn State Libraries subscription, provides articles and information for technical professionals. Gartner, Inc. is the world's leading research and advisory company. The company helps business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions.
This video is intended for Penn State staff who support IT Services. The primary topic is the Major Incident Process. Recent improvements to this process have resulted in more streamlined steps and clear lines of responsibility and communication. You will walk away with visual reference materials describing this process and your role in it.
The resources listed on this page can help you get started using Sites at Penn State.
