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Major Incident Training for IT Staff

Major Incident Training for IT Staff

This video is intended for Penn State staff who support IT Services. The primary topic is the Major Incident Process. Recent improvements to this process have resulted in more streamlined steps and clear lines of responsibility and communication. You will walk away with visual reference materials describing this process and your role in it.

Staff
Video
Service Management
Other
ServiceNow
Other
Microsoft Teams: Getting Started with Online Collaboration

Microsoft Teams: Getting Started with Online Collaboration

Collaborating and communicating online has become an integral part of our day-to-day lives, but it’s often messy and hard to navigate across multiple apps and devices. Join us for a brown bag session to learn how to create and organize a virtual collaboration space with Microsoft Teams. You’ll have a chance to explore relevant features available in Teams (channels, apps, tabs etc.) and walk away with tips for setting up, organizing, and managing your Team to make collaboration more seamless.

Faculty
Staff
Live Training: Online
Collaboration
Communication
Microsoft Teams

Office 365: Sharing and Collaboration Learning Path

Submitted by lek136 on Fri, 01/19/2018 - 15:41
This Sharing and Collaboration Learning Path supports all Penn State faculty, staff, and students wanting to share and collaborate on files. Choose the appropriate tool to fit your needs. Find additional information about using Microsoft tools like OneDrive for Business, Groups, Teams, and SharePoint Online.
Faculty
Staff
Learning Path
Collaboration
Communication
Microsoft Outlook
Microsoft Teams
Microsoft SharePoint
Microsoft OneDrive
Microsoft O365

Office 365: Skype for Business Learning Path

Submitted by bxb11 on Mon, 04/09/2018 - 08:44
This Skype for Business Learning Path supports all Penn State faculty, staff, and students using Microsoft Skype for Business. Follow this learning path in the order of the modules or choose individual topics to review.
Faculty
Staff
Students
Learning Path
Collaboration
Communication
Teaching and Learning
Other
Microsoft Skype for Business
Microsoft O365
Qualtrics: An Introduction

Qualtrics: An Introduction

This session will acquaint members of the Penn State community with several of the primary features of the Qualtrics survey tool. Qualtrics is a robust tool that allows users to quickly create and distribute surveys, as well as report the results of surveys using a powerful reporting tool.

Objectives:

  • Discuss the primary features of Qualtrics
  • Explore the Qualtrics interface
  • Identify the resources available to Qualtrics users
Faculty
Staff
Live Training: Online
Communication
Data
Qualtrics
ServiceNow: Getting Started with Navigating the ServiceNow Interface

ServiceNow: Getting Started with Navigating the ServiceNow Interface

This video course introduces you to key features and functions of ServiceNow. This series of interactive videos, designed for new users, teaches you to navigate the interface, quickly locate relevant information, and maximize productivity by customizing your workspace.

Objectives:

  • Access and navigate the interface
  • View and filter applications and modules
  • Create and access favorites
  • Manage group lists
  • Locate information with global text search
  • Create and customize homepages
  • Modify account and notification preferences
Staff
Video
Service Management
ServiceNow