This video is intended for Penn State staff who support IT Services. The primary topic is the Major Incident Process. Recent improvements to this process have resulted in more streamlined steps and clear lines of responsibility and communication. You will walk away with visual reference materials describing this process and your role in it.
This video course introduces you to key features and functions of ServiceNow. This series of interactive videos, designed for new users, teaches you to navigate the interface, quickly locate relevant information, and maximize productivity by customizing your workspace.
Objectives:
Handout for iTwo: Advancing Your Skills
Handout for iTwo: Developing Dashboards
Handout for iTwo: Getting Started with Data Analysis
This video explains how to read and interpret data in iTwo. The user will learn how to read common iTwo tables and graphs, as well as how to interpret the results.
