This video is intended for Penn State staff who support IT Services. The primary topic is the Major Incident Process. Recent improvements to this process have resulted in more streamlined steps and clear lines of responsibility and communication. You will walk away with visual reference materials describing this process and your role in it.
This session will acquaint members of the Penn State community with several of the primary features of the Qualtrics survey tool. Qualtrics is a robust tool that allows users to quickly create and distribute surveys, as well as report the results of surveys using a powerful reporting tool.
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