This quick start guide will help you to join a Zoom meeting or webinar using a Polycom system.


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Using Zoom and Polycom

Zoom, an audio conferencing system, can be used in conjunction with Polycom, a video conferencing room system, to create a collaborative environment for meetings, webinars, training, and classes. Using these systems in conjunction combines Polycom’s HD video capability with Zoom’s key features such as screen sharing, chat, group messaging, and whiteboards.

For more information on these services:

The Zoom meeting invitation contains the videoconferencing connection information that you will need to join the Zoom meeting, such as the H.323/SIP room system IP address and the Zoom Meeting ID.

Meeting invitation with connection information
Figure 1: Meeting invitation with connection information

Launching a Zoom Meeting as the Host

When hosting a Zoom meeting with a H.323/SIP room system, you will need to first log in to https://psu.zoom.us/ and start the meeting from your My Meetings tab in order to have host controls. Then, follow the instructions below for dialing in to the Zoom meeting from the room system. While it is possible to start the meeting directly from the room system if the meeting has Join Before Host enabled, you will not have host controls or recording capabilities if you start the meeting directly from the room system.

NOTE: For information on creating and hosting Zoom meetings, please review the Hosting a Zoom Meeting Quick-Start Guide.

Joining a Zoom Meeting as a Participant

Follow the instructions below to join the Zoom meeting directly from the H.323/SIP system.

Dialing in to the Zoom Meeting from the Polycom

Due to the variation in Polycom systems, some modifications to the follow steps may be necessary:

  1. Turn on the Polycom System.
  2. Select Place a Call.

Polycom display Place a Call on screen button
Figure 2: Polycom display Place a Call on screen button

  1. Enter the H.323 room system IP address from the Zoom meeting invitation for your geographic location, including the periods between the numbers. If you need to make a SIP call instead, use the SIP address from the Zoom meeting invitation.

H.323 room system IP address displayed on the Place a Call screen
Figure 3: H.323 room system IP address displayed on the Place a Call screen

  1. Press Call.

The Zoom splash screen is displayed.

Zoom Splash Screen
Figure 4: Zoom splash screen

  1. Press the # (pound) key. A virtual keypad appears on the Polycom display.If the virtual keypad disappears before you begin entering the meeting ID, press the # key on the remote to make it reappear.
  2. Enter the Zoom Meeting ID. Use the * (star) key to backspace and make any necessary corrections.
  3. Press the # (pound) key again.
  4. The room system will be placed in the Zoom meeting.

If you are not able to enter the meeting ID in the Zoom splash screen, it is possible join the meeting via pairing by following the steps in the Zoom article “Joining Via Pairing.”

 

Controlling the Room Audio

Do not use the Polycom system / remote to control the microphones in the room. The host has control over the room's microphones. The host can mute or unmute the room system by hovering his or her mouse over the name of the room in the Participants panel and clicking Mute / Unmute. Anyone in the physical room who is logged in to the Zoom meeting with their individual computers should keep their individual computer speakers and microphones muted to prevent feedback

Participant panel displaying the name of the room and the room's mute button

Polycom Remote Guide

Polycom Remote Guide

Training for: 
Faculty
Staff
Students
Type of Training: 
Documentation
Training Topic: 
Collaboration
Teaching and Learning
Service or Technology: 
Zoom
Training Level: 
Introduction

Training for: 
Faculty
Staff
Students
Type of Training: 
Documentation
Training Topic: 
Collaboration
Teaching and Learning
Service or Technology: 
Zoom