Tech Tutors
Tech Tutors offer personalized consultations and technology assistance designed to support all Penn State students, faculty, and staff to accomplish their teaching and learning goals. Tech Tutors can also help to prepare for live online classes, conferences, and other events.
Connect with us
Our Online chat gives you the ability to instantly connect with a live Tutor, wherever you are! We also offer in-person consultations by request, but may need some time to settle all the details like when and where we will meet with you.
Online via Zoom
Get help from an Online Tutor, anywhere! Our Tutors are available via Zoom from Sunday through Friday, 8:00am to 8:00pm.
What you need
- Your device must support audio and video (optional) calling.
- Make sure Zoom is installed on your computer.
- Open Zoom and then sign in using your Penn State Account.
If you receive a waiting room message, please be patient as the tutor is helping another client. You may send a Zoom chat with additional details and a tutor will be with you as soon as possible.
In-Person by Request
Fall and Spring Semesters Only
During the Fall and Spring semesters, in-person consultations are available by request during our normal business hours. Tutors will work with you to find a time and location that works for both parties, so we ask that you please provide some lead time for this planning process. If you need help more immediately, consider joining our Zoom meeting to get assistance from a Tutor online. To start a request for an in-person consultation, send a message to techtutor@psu.edu and let us know what we can do to help.
All business hours are for the Eastern time zone. World Campus students from different times zones are advised to email techtutor@psu.edu to receive support asynchronously via the ServiceNow ticketing system, and tickets will be responded to during regular business hour times.
Holiday and Closures
In the event of university closure or class cancellation, Tech Tutors will not be available.
Services
Tech Tutors provide support for a number of popular technology tools and services. Need help with a product that isn’t listed? Contact us by emailing techtutor@psu.edu to see if we can help! Note: We do not provide support for any coding languages.
Microsoft
Word, Excel, PowerPoint, OneDrive, Teams, etc.
Adobe Creative Cloud
Acrobat, Photoshop, InDesign, Illustrator, Premiere, etc.
Penn State Software
Sites at Penn State (WordPress), Zoom, Canvas, Kaltura, Top Hat, etc.
Zoom Hosting
Tech Tutors can help faculty and staff prepare their Zoom classes, conferences, meetings, webinars, and other events by:
- proactively troubleshooting audio/video issues
- preparing for the creation and management of breakout rooms
- setting up polls
- reviewing settings for webinars and other one-time events, etc.
About Us
The Tech Tutors is a group of talented students that are determined to help you find your technology solution. We are part of IT Learning and Development (ITLD) at Penn State, which provides technology tool training to all Penn State Campuses.
We're Hiring!
Are you passionate about teaching and technology? Tech Tutors accepts applications throughout the year. Both undergraduates and graduate students from all campuses are welcome to apply for the remote and in-person positions at University Park. Must log in with your Penn State Account to view the application page.
Resources
IT Learning and Development (ITLD)
Providing technology tool training to the Penn State community. We bridge the gap between innovation and application, setting faculty, staff, and students up for technological success. From instructor-led sessions to a robust library of on-demand videos and documentation, ITLD offers solutions for all your training needs.
IT Service Desk
Penn State Learning
Need Help?
Contact us directly at techtutor@psu.edu.
Need help now? Get 24-hour technology assistance by contacting the IT Service Desk.